Privacy Policy

October 2017

ASK-Fast offers a multi-channel communication API for your business application. It enables you to connect with your customers or coworkers via (VoIP) telephone, chat, text message, email or social media. Through our cloud API you will be able to integrate any communication channel into your software. ASK-Fast can also save and index your conversations. Every detail from a conversation will be retraceable: visually in an interactive timeline or through search.

 

Privacy and security are highly important to us. The data that we store can be encrypted at your request.
Regarding your privacy, we apply two regulations:

  1. The data will always belong to the conversation participants. Only they will be able to access the conversation data.

  2. Sharing of data is possible, but this will require permission from the conversation participants.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your phone number, Facebook ID or other details to help you with your experience.

 

When do we collect information? 

We collect information from you when you register on our site, Use Live Chat or enter information on our site.

 

How do we use your information? 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email within 7 business days.

We will never use your information to share it with others and we do not allow third-party behavioral tracking. Your data is yours and will always be yours. After you delete your account (send an email to support@ask-fast.com to do so), we will also delete your data.

 

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all personal information you supply us with can be encrypted via Secure Socket Layer (SSL) technology at your request.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

We use session cookies to store temporary memory. It is not retained once the browser is closed. We do not collect information from your computer. The session cookies stores information in the form of a session identification.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 

Facebook

In order for ASK-Fast to implement the services of Facebook Messenger, we will need to collect your Facebook User ID. This will help optimize your experience with our services. Through Facebook Messenger we can send you communication-related information and updates.

Your Facebook User ID is different from a username. A username is often a variation of your name like jane.doe22 or janedoe2. Even if you do not create a username, you will still have a User ID. A User ID is a string of numbers that does not personally identify you but does connect to your Facebook account. The specific number was assigned to you when you first joined the site. Through a Facebook User ID, ASK-Fast will be able to view your public profile and any public information.

 

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

 

Email address

We collect your email address and phone number in order to

  • Send information, respond to inquiries, and/or other requests or questions related to your account

Furthermore, we agree to the following:

  • Not use false or misleading subjects or email addresses.

  • Identify the message as an advertisement in some reasonable way.

  • Include the physical address of our business or site headquarters.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by contacting us via email.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Address: Heemraadssingel 89
  3022 CA Rotterdam
Email: support@ask-fast.com
Phone: +31 (0)10 225 0130

 

Last Edited on 2017-10-05